Frequently asked questions
Does my package get posted to my local post office?
No, your package is sent directly to you using a door-to-door courier. Remember to provide your daytime address so that somebody can sign for your parcel.
Can I exchange an item?
If you wish to exchange a product, you will have 7 days (1 week including Saturday and Sunday) from receipt of the good to notify us of your wish to return an item(s).
You will be given a store credit for the return that you will be able to use towards your next order.
Please be aware that any purchases made with store credits are processed as a new order and standard courier costs and delivery times will apply.
You are responsible for courier costs of returning the item. When returning your merchandise, consider using a trackable shipping service, as we cannot be liable for missing parcels. Aramex at Pick 'n Pay and Post Net both offer a R99 national courier service.
You are responsible for the cost of shipping if you are returning your item(s). Shipping costs are non-refundable.
Only full priced items may be exchanged, sale items are final.
Products returned must be unused and undamaged. We shall have no obligation to accept any return that we receive after the expiration of the applicable return period (1 week after receipt of your parcel).
Please ensure when returning the parcel that the Products are properly protected.
This Return policy excludes:
- all products bought on sale
- earrings for hygiene reasons
- hair accessories for hygiene reasons
- Dave's Shop confetti
- Custome made items
Please consider that many of our products are crafted by hand, and therefore may vary slightly from the photos.
Please e-mail us at email@example.com with a clear image of any fault or discrepency to arrange an exchange or refund.
I am unsure about an item, can you answer a few questions for me?
If you have any queries about an item, please don’t hesitate to email us and ask before purchasing. We will happily help!
How long does shipping take?
We aim to process your order within 72 working hours of it being placed.
Please allow for 5-7 working days for your parcel to be shipped. Epiphany only ships orders Monday to Friday, during office hours, and does not operate on public holidays.
As soon as your order is ready for you we will notify you and send it your way.
I have a great local brand and would like to be featured on your store. Is this possible?
Anything is possible :)
Pop us a mail telling us a little about who you are and what you have to offer and we will get back to you.
It says the colour might vary slightly - what does that mean?
Due to the effects of lighting - it can sometimes be difficult to display colours 100% accurately in a photograph.
Epiphany does it's utmost to describe and provide all information relating to the products displayed.
Please ensure that you read all measurements and information provided before making you purchase.
Should you have any further concerns or require any extra information please don't hesitate to contact us and we will be happy to assist or answer any further questions.
An item I ordered is faulty, what are my options?
We want all of our customers to be happy with purchases made on Epiphany. If you receive any products that have a manufacture fault, you may contact us within 7 days (ie. 1 week including Saturday and Sunday) of receiving it and we will offer you a full refund of the item or a replacement should one be available. Epiphany will only offer a full refund on items that have a manufacturer fault. The purchase price is the amount you paid for the product and does not include any delivery costs.
Please email us to arrange collection of the product via trackable service.
Products returned must be unused and undamaged. We shall have no obligation to accept any return that we are notified about after the expiration of the applicable return period (1 week after receipt of your parcel - including weekends). Please ensure when returning the parcel that the Products are properly protected.